Normally, we send an order confirmation to your email immediately after your purchase.
Haven’t received it? Don’t worry – just follow these simple steps:

• Check your spam or junk mail folder: sometimes our emails end up there.
• Mark as ‘not spam’: if you find our email in your spam folder, mark it as not spam so future messages go straight to your inbox.
• Check your account: if you have an account with us, log in to confirm that your order was received correctly. You can also track your order status there.

Products featuring your own photo are made especially for you, so they can’t be returned. Items using a photo from our collection can be returned.

Please email info@kitchenyeah.com to check whether you can return your order or to find another solution.

Have you not received everything from your order? In most cases this is correct and multiple parcels are on the way. Please wait up to 2 days after the promised delivery date. If your order is still incomplete after that, please email info@kitchenyeah.com.

You can enter a discount code or voucher code in your shopping basket.
Please make sure that the products in your basket are eligible for the code.

To provide a high-quality photo for a perfect result, follow these steps:

• Choose the original photo: Use the original, unedited image directly from your camera or phone. Avoid using photos downloaded from social media platforms such as Facebook, Instagram, WhatsApp or Snapchat. These platforms often compress images, reducing their quality and making them less suitable for larger prints.
• Check the resolution: For a clear and sharp print, make sure your photo has a high resolution. This is especially important for larger products. For smaller products, a slightly lower resolution may sometimes be sufficient. See our guide for specific recommendations.
• Avoid edits: Try to send photos without filters or heavy editing. These can affect image quality, especially when enlarged.
• File format: Send your photo preferably in JPEG or PNG format. These formats usually maintain image quality and are easy to upload.
• Alternative sources: If you don’t have a suitable photo yourself, you can find free, royalty-free images on websites such as unsplash.com. Choose a photo that matches your preferences.